PRIVACY and PAYMENT POLICY

PRIVACY & CONFIDENTIALITY AND PAYMENT POLICY

At Healing Hands Natural Health Centre, we respect your privacy. In order to provide you with the highest standard of holistic care, it is necessary to collect personal information from you such as that requested on the reverse side of this form and held in your personal treatment file. Without this information, we will not be able to plan an ultimate treatment package for you.

Understandably, some of the requested information is of a personal or private nature. The sort that you would not wish to disclose to others. We value the necessity of safeguarding this information, so therefore we would like to assure you of the following:

  • The information will only be used by your health care practitioner in order to deliver you the highest standard of holistic care. It will not be disclosed to those not associated with your treatment without your express consent.

  • You may seek to access the information held about you. We will provide this gladly without delay. Should you require a copy of any of this information, this will be attended to within twenty-four (24) hours of your request if at all possible. If the information is archived, this may take five (5) working days. This service is available free of charge unless you request hard copies of your records. The fee charged will cover the associated costs of processing and copying this information.

  • We will always take steps to ensure all information will be kept current, accurate and complete.

  • We will always take all reasonable caution to protect your information from misuse, loss, access by unauthorised persons, modification or disclosure.

  • Please also note that your practitioner, whilst doing the very best to help you on your health journey, is not be able to diagnose conditions, such as cancer, which may require the utilisation of conventional diagnostic methods such as ultrasounds, MRIs and PET scans.

PAYMENT TERMS

All payments for services provided at Healing Hands Natural Health Centre Nutritional Consultations, completed face to face, via telephone call or via video call, must be paid for within 24 hours of completion of the consultation.

METABOLIC BALANCE

The cost of your Metabolic Balance® Plan is $1495. This includes set up consult, delivery consult and 6 support consults over a 12 week period.

You are welcome to pay for your Metabolic Balance® plan in one payment (before receiving your plan), or over the 12 weeks.

PAYMENT PLAN:

A $550 non-refundable deposit must be paid on completion of the initial (setup) consultation before receiving your Metabolic Balance® Plan. The remaining $996 can be paid via five scheduled payments at $199 per fortnight. This will be set up by Healing Hands Natural Health Centre using automatic debit using ‘Stripe’. Due to the fees associated with the payment automation, a $50 transaction fee has been included in these amounts. The balance of the monies owed for your Metabolic Balance® program must be paid by 3 months from the date of the setup consultation. 

If for any reason you decide to cease support consults after receiving your personalised Metabolic Balance® Plan, the remaining $996 must be paid within 3 months of the Metabolic Balance® setup consultation. If you need to reschedule your appointments or delay the start date of your plan, payment must still be made within the 3 months of your set-up appointment. 

If you have any questions about your privacy rights or our payment policy, please contact the clinic on (07) 3202 2300